Hotel Riu Palace Las Americas - Adults Only- All Inclusive

I was offered to switch to Riu Pennincilar Adulds only section, and it was amazing! service, beach and adult pool are stunning. Stuff is very attentive and they put little animals out of towels to top it off. Riu parties ware professionally done !! Buffet had nice selections of foods. Great place!

Great restaurants, had decent entertainment in the stage/bar area, friendly staff

The aesthetic was amazing!

Wkrth every penny.

Great hotel, pool parties were great fun. 24 hour lounge, restaurants were great,cannot fault it.

All staff were amazing. William on the beach was wonderful to us!

We stay 4 days and happy about the service.

Staying at an all-inclusive resort with stunning beach views was an unforgettable experience. The resort offered a variety of delicious, high-quality food options that catered to every craving, from gourmet dining to casual bites. The breathtaking ocean scenery set the perfect backdrop for relaxation, while the nearby shopping district provided endless opportunities for exploration and souvenirs. The exceptional service truly stood out, with staff going above and beyond to ensure every moment was seamless and enjoyable. It was the perfect blend of luxury, convenience, and natural beauty.

We enjoyed our time! We always try to stay at Riu palace. Their shows and staff are great. This one was no exception! Would stay there again.

Great workers

They need more options for breakfast. Only option is the buffet every day. The hotel needs more attention to the rooms. We had outlets not working, broken shower , smell was bad, etc.

loved it!

Best beach for swimming I've been on at a Cancun resort, but it starts losing sun at 11:30am (at least in December) due to the way the hotel is situated. Some pool locations got sun all day, but you had to hunt. A la carte food was some of the best I've had a resort, but also one instance of one of the worst meals I've had at a resort. Buffet offerings were plentiful and overall good. Skip room service, very limited offerings. Staff was wonderful, and it's nice to not have to sit through a sales pitch at check-in. Would definitely consider returning.

Enjoyable combination of luxury-casual-party-relaxed. The food was better than expected, dress code was lenient, the resort itself was quiet and the RIU parties were super fun.

As we booked the hotel through Expedia, and not through Hotel Riu, the hotel did not provide transportation or transportation options. The pools at Hotel Riu close at 7 so when we arrived we went to their Mexican Restaurant for dinner. I admit I am a foodie and I knew going in that Hotel Riu’s weren’t going to have the best food. While the service was great, the food was not. We decided right there that we would only do breakfast at the hotel buffet which was decent. The Art Deco bar was a fun vibe. Overall, Las Americas was fine. It had pretty pools and fun party vibes at the pools. I wish the pools were open later or they had a hot tub, but I understand the liability aspect of closing the pools at 7. If you’re into partying, they offer a shuttle to their other hotels for dance club parties. The drinks were fine, there are liquor dispensers in the rooms. The rooms are a little dated but they were well serviced. Most annoying part was there was only one accessible power outlet to charge our phones in. There was a charging port in one of the lights by the bed, but if you turned the main lights off with the switch (the only way to turn them off) it also turned off the charging port. Worst part was when I pressed the air conditioner to turn it up and it electrocuted me. Like full on electrocuted for at least 10 seconds. I complained to the front desk and they had a technician look at it and they said the manager would do something for me but I never heard from them.

We loved everything about this resort!! Clean, friendly staff, good food, good drinks! Definitely will be back in the future!

Top of the line service !

The best resort ever. Includes all the amenities. Staff is friendly. Great activities. Best food and amazing location. Everything is above par.

Just disappointed across the board regarding food and alcohol quality, smells, entertainment.

Was nice , my 5 th time in the same hotel

We had a problem with one of dining restaurants. The Black and White Steakhouse. On check in, we were told no need to make reservations at any of the restaurants. It was first come first serve. All other restaurants were very accommodating with the exception of the Steakhouse. We were waiting in line and wasn’t acknowledged for over 5 minutes. Finally someone came over and told us that they had a waiting list and come back the next day at 1830. Please note there was many empty tables. This was very disappointing since this was our last night. I give The Black and White Steakhouse a thumbs down on professionalism and service.

Great place!

Beautiful resort with very friendly staff. Aaron took care of us at breakfast, Miguel was a great fitness instructor at the pool and at the pool Bar Cun we had excellent service from July and Wilbur and Ernesto. I highly recommend

Amazing hotel and staff!

Hotel staff very attentive and courteous

For the most part friendly and respectful staff.We had issues with check in and no food offerings available as we had a late Check in on the first night.Restaurants can offer more vegetarian options.Overall nice resort.

Amazing!!!!!!!

The best for a fair price

Good time.

Whether was ok just windy.

The sheets had old blood stains

Enjoyed the stay

This was an Adult Family vacation and this resort didn't disappoint. Food was great. Drinks were plentiful. The beach was awesome. The sand was like flour! Rooms were nice. We would definitely stay here again!

This is by far the best all inclusive I have stayed at in any country. The food is very good, service is exceptional, the room and view was beautiful, so many activities and options on the resort for everyone whether you’re looking for something quiet like yoga or water volleyball. The resort itself is also very architecturally beautiful it was just an amazing stay all around. 😊

This hotel is beautiful, as are the people who work here. Stunning holiday

Our stay at RIU Palace Las Americas was nothing short of spectacular! The resort was absolutely beautiful, the staff was extremely friendly and attentive, and the food was delicious. Everything about the resort exceeded our expectations. We can't wait to return.

great place !!

Restaurants and food overall was not good.

Service is amazing

Property condition and service

I have been to many riu's this feels more run down a bit. Also rooms have no bathrub, overal the space is getting old, the service is amazing as always but the place needs to get renovated.i was tranfered to Riu palace kulkulcan which was absolutely beautiful, its almost brand new its about 2 years old, I think its a bit more expensive, but for me its was an even exchange.

Staff was excellent, Food was excellent, Clean and air working great! Have stayed many times in the past and will continue coming back. 1st year to do the parties by shuttle. These are a must! Great time and relaxing adults only property.

Loved my full stay!

Excelente!

Simplesmente perfeita, 100%. O melhor de todos. Fui a 10 anos atrás e voltei com a minha noiva agora e a qualidade de hoje tá um espetáculo. Parabéns!

My third time there. I love it.

El personal es muy amable, los restaurants tienen mucha variedad, la playa estaba muy limpia y agradable

Great resort. Food was excellent at the buffet and at the restaurants. The staff is very friendly. Good beach and pools.

Everything

Beautiful clean property with professional staff

Bring furnishings up to date and to 5 star rating.

Checkin staff was efficient and effective.Elevators and entrance handles to restaurants need sanitizing.The over the top concept needs revamping. Air conditioning units need sanitizing because the room smells of mildew/mold which is different than humid.Hotel furniture needs modernizing. The outside colonial look is beautiful and unlike any other.I loved the spa cold jacuzzi and decor was in very good taste.The beach small but beautiful and walking distance from a better beach.The 24 hour snak and delicatessen great idea; however, to make a sack lunch you neet a sack and wax paper. The freshness of the food was excellent.The pools and built in entertainment was cool.

Amazing staff running around full time to help with anything you need. Everyone is very kind and most seem bilingual. Multiple restaurants and options for each meal so you won’t be disappointed!

The staff are excellent! The resort was impeccably clean and comfortable. Food was amazing as always! Highly recommend

I won't come back as the property has lost its charm

Riu Palace Las Americas is a perfect getaway for all vacationers. We love the food. The staff and all the amenities. It’s just a great place to vacation. I would recommend it to everyone looking for a great getaway!

The staff was amazing! Johnny with the mustache made the events so much fun! The swim up bar David and July was so friendly and never kept us waiting! The staff made us feel like they had known us forever always so kind and fun to be around!

I will definitely go back!

Faz juz a um hotel 5 estrelas

Do check-in recepcionados com mimosa de welcome drink ate o check-out fomos extremamente bem tratados. Quarto limpo, confortável, completo. Funcionários gentis, restaurantes com comida de qualidade, principalmente o italiano, sem faltar nada, mesmo com uma quantidade grande de hóspedes. Uma delícia! Nao fizemos muito uso das piscinas com um mar desses na frente do hotel e ate lá tem funcionário sempre a disposição. E diferente do que li de alguns comentários, nao ficam esperando pelas "propinas" pelo menos conosco. Recomendo 1000x

Great property with a great view

Will go back...

I celebrated my birthday here and it was spectacular. The moment I walked in I felt like it royalty. Everyone from the front desk to the servers were absolutely wonderful. The level of service and cleanliness is like nothing I have ever seen. The food is top tier. I would definitely stay again.

i love that is adults only, the people are very friendly. beautiful hotel. delicious food. close to the airport and clubs, and shopping centers.

Excellent customer service - resort rooms could be updated/renovated - resort grounds well kept - lots of activities to do at Riu resort.

It was amazing we had a spectacular time everything was great!!! best trip yet!!!! Thank you thank you thank you!!!!

David and July the bar tenders by the pool are top notch and they really set the mood to our trip

staff was rude and unprofessional. I will never be back

Not crazy about the new Riu app. It doesn't work well.

I asked to fix the safe in the room because it did not work and they did not fix it. I asked three times to fix it and they didn’t they came down and said they have to replace it and they said they will be right back and they never came.

Great place!

Great

Excelente hotel para descansar y viajar con adultos mayores. La calidad de alimentos y las instalaciones excelentes. Lo único malo fueron las camas. Muy incómodas y las almohadas muy muy pequeñas. No pudimos descansar bien. Los horarios de los restaurantes y en general la atención bien. Buena experiencia viajera.

Really like the staff and dinner options.

I liked everything, it was perfect for me!

I have traveled the world. Rarely experienced the All-inclusive travel option. They had the BEST food in the world I have experienced. The staff is out of this world. Kudo's to you all..

Great overall experience!

It was all fantasric

Very nice

Omg! We had so good time. Big thanks to the staff, workers. Food was excellent, will be back.

Staff very helpful and polite

Maravilloso

The stuff are extra friendly and always ready to help appreciate it. But my room at night had a bad drain smell.

If you love to party, thats the place for you. Restaurants were ok, buffet was the best. Drinks are very watered down, a lot of raw meat, not really fresh fruits, so bring something for an upset stomach! Pharmacies accross the street, so that was convinient. Otherwise, the staff was amazing! Weather this time was very windy and it was almost impossible to swim close to shore, waves just drowned you. Volleyball was great! Out of 10 days, we had about 2 days of sun where there was no clouds. Very much a party resort! Entertainment was ok. Games were fun!

From the time I checked in it was excellent and one of the best time I’ve had in a long time. The staff was great, as soon as you walk in. The only I didn’t like was leaving.

The food and restaurants were very good. Rooms were very nice and clean. We wend in December it was very windy which made it a bit chilly, would have been nice if the pools were heated a bit.

The food is awesome!! Specially the one on the buffet

Place was nice staff was good. Only thing is that when we got there they over booked and had no room for us . They had to put us up in another hotel for the night. Then we had to be out of the other hotel and wait for a room the next day

The staff, amenities and restaurant options were excellent.

Great service and amazing food. Beach was incredible

Great all-inclusive resort. The staff really go out of the way in making the experience a great one. They are the best part of this place! A downside is the water pressure... Seems like water in toilet and showers are quite low. A big area for improvement.

Thanks

It was a very nice stay and beautiful resort

This hotel was breathtaking. Everything was so clean the service the staff the food was very, very good. Well worth it. When u walk in you can smell the how clean it is. The shows were really entertaining. Is certainly a 5 star hotel. Love it.

Excellent service

Me encantó todo, que no me estuvieran intentando ofrecer tipo tiempos compartidos como lo hacen los dreams o secrets que te quitan tiempo. No me discriminaron por ser mexicana, el servicio, la limpieza, que todos los restaurantes estuvieran disponibles sin necesidad de hacer reservación. Sin dudarlo ya son de los hoteles favoritos

its close to all the other night clubs. we are able to go into other riu’s walking distance, and theres parties on other riu’s. we take shuttle buses to get there

Loved the activity staff in the pool

We like rooms, no bathtub in the middle of the room. We do not appreciate the open concept in new hotels. Buffet is available for breakfast, lunch and dinner, so we did not have to go to a ristorante.

Toilets don’t flush all the time. Otherwise beautiful property and awesome staff. Food was really good.

We celebrated my birthday week at Las Americas in November 2024. We were welcomed to our beautiful room with birthday balloons, chocolate covered strawberries and champagne. The staff went out of their way to make sure we had a great time. The beach and pools were great and there were so many yummy dining options (the Italian restaurant was the best!) I can't wait to return.

Excellent service.

The hotel was amazing I love it

Very Nice hotel, super staff. I would improve the room doors that make noise when closing. Dont really care during the day but can wake you at night when other guests are coming back in their rooms.

Love

Nice area in a beautiful beach. They offer all sort of liquors but they only serve the better ones when you give high tip. Air conditioner stopped working and the room was a bit old.